Frequently Asked Questions…

Customer Satisfaction

What is your Customer Satisfaction Policy?

As you make your purchase…

If you anticipate any special concerns or needs, or have comments or suggestions about your order, please be sure to type them in the Order Comments section at Checkout.

After you receive your order…

Class and Event ticket purchases cannot be refunded or exchanged. If you are dissatisfied with a signature apparel item from thelaundrygoods.com, email us at [email protected] within 14 days of receipt of your order, and we will refund or replace the order. If it appears your package was damaged during transit, please keep all packaging and contact us within two days of receipt. You can expect a response to your email within 24 hours.

Shipping

When can I expect my package to arrive?

We use the U.S. Postal Service’s First Class or Standard Post for gift cards, apparel, event or class tickets and other non-perishable items; this method is the most economical for you. Orders shipped this way will arrive in 2-8 business days.

Where do you ship?

At this time, we ship anywhere within the continental United States. If you would like to ship your gifts to Alaska, Hawaii or Canada, please contact us by way of e-mail, [email protected]

Who does your shipping?

We use the U.S. Postal Service to ship our packages. Based on our experience, they are the most reliable and economical for you.

Do you run Flat Rate or Free Shipping specials?

From time to time, thelaundrygoods will offer Flat Rate or Free Shipping specials. The charge is per delivery address. You can order as much as you’d like and pay one flat rate. The items in your order may affect the shipping and rate option available to you. Shipping rate specials apply to shipments within the continental U.S. only.

Will the U.S. Postal Service deliver my gift package if no one is home?

In order to avoid the hassle of the recipient having to be home when your Laundry order arrives at its destination, the U.S. Postal Service does not require a signature.

Are there black-out dates for delivery of my package?

The U.S. Postal Service can’t deliver our packages on Sundays or holidays. If you have a question about a delivery date, send us an email, [email protected]

How do I place an order to multiple addresses?

Unfortunately we are unable to ship to more than one address per order. If you wish to ship to multiple addresses, you must place separate orders.

Payment and Sales Tax

How do I pay for my purchases?

At Check Out, you can pay by credit card or e-check. Our online store cannot accept gift cards from The Laundry as a form of payment. We currently accept Visa, Master Card, Discover, and American Express. If you choose to pay by e-check, your order will be processed once your payment has cleared our account.

Is State Sales Tax applied to my purchase?

Currently, we collect sales tax only on purchases made by residents of the state of Michigan. Purchases made by residents of other states are subject to the applicable use tax of those states. Classes are not taxed upon Checkout.

Information Privacy Policy

How do you protect the privacy of my information?

The Laundry respects each individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement.

We collect information at several points through the online purchase process. At checkout, we collect: name, company name, address, phone number, e-mail and payment information. We may also collect name, company name, address, phone number and e-mail which our users divulge about other people, such as referrals or gift purchases. This information is used for shipping items, sales and promotions. Users who provide such information will receive sales and promotion information. Registered account users will receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We will not share information with third parties. We strive to maintain the accuracy of our information. Account Users may access their own personal information and contact us about inaccuracies they may find.

thelaundrygoods.com protects your information with the following security measures: SSL Certificate and other encryption and technology and procedures to protect consumer privacy. If problems arise, users may contact us by email, [email protected] We are committed to resolving disputes within seven business days.

Security

We have taken special precautions to protect the privacy of the information that you share with us in making your purchases. Our store site uses SSL (Secure Sockets Layer) encryption and is certified by GeoTrust Inc., as verified by AlphaSSL.

We are pleased to partner with Authorize.Net to provide comprehensive security throughout the transaction process. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their e-commerce transactions securely.